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Securitas Operations Center

Our SOC's are the spine of all our operations, stringing all of our services together. The Security Operations Center (SOC) becomes this one force - coordinating the security solution – connecting people, technology and knowledge.

Securitas Operations Center Operators Monitoring Multiple Screens with Alarms and Real-Time CCTV Images

Challenge

Distributed systems result in reduced control and less security

Many organisations in South Africa rely on multiple security systems that operate independently. Without a central point of control, it becomes harder to detect threats quickly and coordinate an effective response.
Securitas South Africa helps address this challenge by enabling a more integrated approach to security. When data is fragmented, response times can be slower and decision-making less reliable, increasing risks to people and operations.
A connected security strategy supports faster detection, clearer visibility and more coordinated action, helping to reduce the impact of incidents and support business continuity.

SOC Securitas operator monitors camera and alarms in the Security Operations Center

Our solution

One center. Full control. Immediate response.

All our services and solutions are expertly managed and controlled in our Securitas operation centres (SOCs). These operations centres are where advanced technology meets skilled personnel, leveraging proven processes and strict protocols to deliver the best customer security and service.

  • Alarm Monitoring
  • Remote Video Solutions
  • Guard Monitoring
  • Track & Trace
  • Dispatching
  • Contact Centre Services
SOC operator analyzing alerts and coordinating incident response in the security system

Value

Why are our SOC's so important?

The SOC plays a key role in providing high-performance security. From here, our security services and solutions are managed and controlled.

At the SOC, people and technology are combined through established processes and protocols, coordinating customer security and service. Data from all incidents that occur, and security services provided are directed through our SOC and managed by trained professionals.

The information gathered in our SOC is used to take the correct action at all times, giving our customers high-quality security around the clock. Improved analytics, analysis and precise customer feedback reports are also facilitated by our SOC.

Securitas operator in the security management center

How SOC works

Let us handle the unexpected and extreme

Our Securitas contingency plans formally establish the processes and procedures to protect employees, core business elements, critical processes, information systems and the environment in the event of an emergency, business disruption, or disaster.

Process:

1. Emergency or disruption

2. Securitas operation centre is informed and takes charge

3. Main keyholder(s) and local emergency services are contacted

4. Situationally applicable operations procedure is activated.

Securitas control room operator monitoring live video surveillance across multiple screens

Benefits

Why Securitas Operations Center is the right choice

Constant monitoring and support
SOC provides continuous monitoring of events and enables rapid response in situations requiring intervention.
Centralize information
All security data is available in one place, which optimizes management and makes decision-making easier.
Faster decision-making
With ongoing event analysis, your organization can react faster and make more accurate decisions.
System integration
We combine different security systems into one coherent operating environment.
Routines and Tools for Reporting
Processes are continuously fine-tuned and improved based on information and various reports from the system.
Cost effective solutions
SOC combines data and client-needs to optimize the mix of on-site, mobile, and remote guarding. Through advanced technology and security personell professionals.

Build your solution

Connect SOC with other services

The Securitas Operations Center is part of a broader approach to security. By combining SOC with other Securitas services, you create a solution tailored to your organization's needs.

Female Securitas operator monito alarms on the computer screen
Alarm Monitoring
Our alarm monitoring services ensure your business is protected 24/7, letting you focus on running your business worry-free.
Securitas CCTV camera on the checkpoint
Video surveillance
At Securitas, we provide tailored video surveillance services, leveraging cutting-edge technology for entry exit management, perimetr protection and 24/7 peace of mind.
CCTV monitoring, cameras remotely monitor security in a protected facility
Virtual Patrol
Virtual Patrol is a modern service of remote visits to the facility carried out by Securitas Operations Center operators using video surveillance systems. It provides more frequent inspections than traditional patrols, faster response to incidents and a real increase in the level of security.
CCTV security camera mounted on a ceiling for video surveillance by Securitas South Africa
Virtual escort
Whether you’re at the office late to meet deadlines or an early bird, a remote video escort gives you secure coverage when you are entering or exiting your property.
Person unlocking the door with mobile phone
Access Control
Our access control systems help you efficiently manage staff and visitors on your business premises. Using the latest technologies, our solutions are perfect for protecting access points, doors and high security areas.
Personal safety alarm device worn on a belt, used for lone worker protection.
Alarm Response
Protect your business with 24/7 Alarm Response from Securitas. Fast, reliable mobile teams handle emergencies, reducing risks and insurance costs.
Securitas technician installing a CCTV camera at a customer site.
Video Security Solutions
With so many options to choose from, picking the right partner for your security program’s design and installation needs are crucial. Securitas helps you build, install and maintain the right surveillance system for your business.
Securitas technician installing and adjusting a CCTV dome camera on a building exterior in South Africa
System Design & Installation
One source for security system design, installation, and management.
  • FAQ

    Frequently Asked Questions

    If the answers to the most frequently asked questions have not exhausted the topic, we encourage you to contact us and talk about Securitas security services. Fill out the contact form, we will prepare solutions tailored to your needs.

Need more support? We're here for you

If you have a question, need help, or want to learn more about our solutions, we are here to help you. Please give us a call or send us a message, and Securitas South Africa team will get back to you.