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Alarm Monitoring

Our alarm monitoring services ensure your business is protected 24/7, letting you focus on running your business worry-free.

Female Securitas operator monito alarms on the computer screen

The Challenge

From warning signal to immediate action

An alarm is only effective when it triggers immediate action. Without a fast response, incidents can escalate, leading to theft, damage or operational disruption.
Securitas South Africa provides alarm monitoring services that ensure every alert is handled without delay. Trained operators verify the situation, notify the appropriate responders and coordinate next steps to help manage incidents efficiently.
This approach supports faster response times, reduces potential losses and helps protect your people, property and operations at any time of day.

Securitas SOC operator monitoring customer site camera and alarms in the Security Operations Centre

Our Solution

Why choose an Alarm monitoring solution from Securitas?

Our Remote Guarding officers at our 24/ Securitas Operation Centre are put immediately at the scene with a notification of a triggered alarm. A live video feed of the scene is viewed,  while authorities are on their way. Remote Guarding officers can provide critical real-time updates as the situation unfolds.

Securitas supplements intrusion alarm monitoring with Remote Guarding to verify the cause of the activity. False alarms are reported to your emergency contact. Mobile officers and/ or police are dispatched when intrusions are verified, reducing emergency services’ response time.

Securitas female operator observes alarm signals on a large screen

Benefits

Why Alarm Monitoring matters for your people and your business

Rapid response to alarm activations
Ensures immediate action when an alarm is triggered, helping to reduce delays and limit potential impact.
Reduces the number of false alarms
Verification processes help filter out false alarms, ensuring resources are focused on genuine threats.
Reduces response time of emergency services for verified alarms
Verified incidents enable faster and more effective response from emergency services.
Mitigates safety risks
Reduces the need to expose individuals to potential hazards by enabling remote assessment and controlled response.
Scalable across multiple locations
Flexible solutions can be implemented cost-effectively across single or multiple sites, supporting business growth.
Part of an integrated Protective Services offering
Alarm monitoring works as part of Securitas South Africa’s broader security solutions, combining people, technology and expertise.

Build your Solution

Alarm monitoring for swift and reliable responses

Our alarm monitoring service offers comprehensive remote monitoring services tailored to the needs of South Africa's business owners. Our monitoring center is staffed with trained professionals keeping an eye on your alarm systems, ready to act the moment something seems off. Combine alarm monitoring with other related services to craft a sophisticated and efficient securoty solution.

Securitas Operations Center Operators Monitoring Multiple Screens with Alarms and Real-Time CCTV Images
Securitas Operations Center
Our SOC's are the spine of all our operations, stringing all of our services together. The Security Operations Center (SOC) becomes this one force - coordinating the security solution – connecting people, technology and knowledge.
Securitas CCTV camera on the checkpoint
Video surveillance
At Securitas, we provide tailored video surveillance services, leveraging cutting-edge technology for entry exit management, perimetr protection and 24/7 peace of mind.
CCTV monitoring, cameras remotely monitor security in a protected facility
Virtual Patrol
Virtual Patrol is a modern service of remote visits to the facility carried out by Securitas Operations Center operators using video surveillance systems. It provides more frequent inspections than traditional patrols, faster response to incidents and a real increase in the level of security.
CCTV security camera mounted on a ceiling for video surveillance by Securitas South Africa
Virtual escort
Whether you’re at the office late to meet deadlines or an early bird, a remote video escort gives you secure coverage when you are entering or exiting your property.
A Securitas employee explains a security concept on an iPad
Corporate Risk Management Services
Securitas South Africa provides corporate risk management solutions to help identify, assess and reduce security threats across your operations. By combining expertise, data insights and structured processes, we support informed decision-making and stronger risk control.
Person unlocking the door with mobile phone
Access Control
Our access control systems help you efficiently manage staff and visitors on your business premises. Using the latest technologies, our solutions are perfect for protecting access points, doors and high security areas.
Securitas technician installing a CCTV camera at a customer site.
Video Security Solutions
With so many options to choose from, picking the right partner for your security program’s design and installation needs are crucial. Securitas helps you build, install and maintain the right surveillance system for your business.
Personal safety alarm device worn on a belt, used for lone worker protection.
Alarm Response
Protect your business with 24/7 Alarm Response from Securitas. Fast, reliable mobile teams handle emergencies, reducing risks and insurance costs.

    Stay informed, stay confident

    Stay connected with what matters most. MySecuritas sends you notifications as soon as alarm events happen, so you’re always informed about important situations. You can access reports right away when they’re ready, meaning you won’t be left waiting for updates. All your security information is in one place, easy to find and available whenever you need it.

    Laptop and mobile device dosplaying MySecuritas dashboard

    Get clear details when they matter most

    Stay informed and in control with clear details about every event. MySecuritas lets you quickly check detailed reports so you know exactly what’s happened, whether it’s a small issue or something more serious. You can easily see important events as they happen, so you can focus on what really needs your attention. With MySecuritas, you have the tools to make the right decisions quickly and confidently.

    Laptops with MySecuritas dashboard on the screen

    Use insights to make better decisions

    Use the information in MySecuritas to improve how you handle security. The platform shows you useful statistics and highlights, helping you spot patterns and learn what’s working well. You can also see key trends and find areas where things could be improved. If needed, you can download the data to share it with your team. With MySecuritas, you can use what you’ve learned to make your organization even better.

    Laptop and mobile device displaying MySecuritas app

    Stay in control with self-service tools

    Take charge of your security with the easy-to-use tools in MySecuritas. You can manage your organization and decide who has access to what, making it simple to stay in control. Many tasks can be handled on your own, so you don’t need to wait for help. The platform also makes it easy for your team to stay updated and work together. With MySecuritas, you can act quickly and keep everything running smoothly.

    Open laptop displaying Mysecuritas dashboard
    • FAQs

      Frequently asked questions about Alarm Monitoring

      Find quick answers to common questions about our services and ways of working. If you still have open questions or want to talk about your specific situation, you can always get in touch with one of our security experts.

    Need more support? We're here for you

    If you have a question, need help, or want to learn more about our solutions, we are here to help you. Please give us a call or send us a message, and Securitas South Africa team will get back to you.